Call (844) 544-0373 and tell us what happened. If the work performed by a network partner was not done right, we will arrange for another vetted partner in the network to put it right at no extra cost to you.
We acknowledge complaints by phone when you call. We contact the partner involved for their account, and we aim to tell you what we are going to do within three business days.
Partners who receive repeated substantiated complaints, who stop quoting flat prices before work, or whose licensing or insurance lapses are removed from the network.
We are not a party to your contract with the independent technician and we cannot compel a refund from an independent business. Where a dispute cannot be resolved, you retain whatever rights you have against that business directly, including through your state consumer protection office.